An aviation company wanted to simplify the accounts reconciliation component of their existing enterprise management system (EMS). The EMS dealt with retail transactions on flights, such as in-flight duty free.
The project scope comprised designing:
1. a dashboard with search feature, recent comments, and a prominent alert system for unreconciled transactions;
2. a centralised Approvals page
Prior to the redesign, users referred back and forth to as many as five windows at a time, to perform tasks like approving vendor payments and resolving transaction issues. The challenge was consolidating several other pages into one interface while ensuring users have everything they need to do their job.